FAQ's

💬 Frequently Asked Questions (FAQs) — Z&M Home

🕯️ 1. What makes Z&M Home candles special?

Each candle is handcrafted with love using natural soy wax and premium fragrances.
Our candles are eco-friendly, clean-burning, and designed to add beauty, calmness, and fragrance to your space.

🌸 2. Are your candles handmade?

Yes! Every candle is hand-poured individually by our skilled artisans, ensuring the highest quality and attention to detail.

🎁 3. Do you offer gift packaging?

Absolutely! All our candles come in elegant packaging, and we also offer custom gift wrapping for special occasions like birthdays, anniversaries, and weddings.

🕘 4. How long does delivery take?

We deliver all across Pakistan.

• Major cities: 3–5 working days

• Other areas: 5–7 working days

You’ll receive a confirmation message once your order is shipped.

💳 5. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Bank Transfer / EasyPaisa / JazzCash

(You’ll receive details at checkout or via WhatsApp confirmation.)

📦 6. What should I do if my candle arrives damaged?

If your candle arrives damaged, broken, or melted, please contact us within 48 hours with photos of the item.
We’ll happily offer a replacement or refund as per our Return Policy.

🌿 7. Are your candles safe and non-toxic?

Yes! Our candles are made from 100% natural soy wax and lead-free cotton wicks, making them safe for your home and environment.

🔥 8. How can I make my candle last longer?

• Always trim the wick to about ¼ inch before lighting.

• Let the candle melt evenly to avoid tunneling.

• Keep away from direct wind or air conditioner.

These small steps can extend burn time and maintain fragrance quality.

🏠 9. Where are Z&M Home candles made?

All our candles are locally made in Pakistan, handcrafted with premium materials and great care.

📞 10. How can I contact Z&M Home for support?

You can reach us anytime at:
📧 Email: zaheerbajwa047@gmail.com
📱 Phone: 0306-0386648
📍 Address: House No. 44, Shah Muhammad Colony, Sargodha Pakistan